Prices

All  prices  are  TAX  EXCLUDED.  Additional  shipping  fees  will  be  charged  for  orde r  amounts  below  € 360.00.

Invoicing

For each order processed, a packing list and subsequent invoice will be issued, the invoice can be used as a document proving the validity of the warranty.

Service

CUSTOMER SERVICE HOURS:
Monday - Friday: 9:00 am -1:00 pm and 2:30 pm – 7:00 pm.
Tel. +39 0543 720836
Fax +39 0543 721481

Warranty

All products offered by  Sport Italia Srl. are covered by a two-year warranty, according to  Law Decree 24/02. The warranty does not cover damages caused by misuse and we will not be held liable for direct or indirect damages, resulting from improper use ofthe products sold by us.
The warranty does not cover vaulting poles and throwing items used for athletics.

Withdrawal right

Sport Italia Srl offers its customers a “Satisfied or Reimbursed” warranty. If the customer is not satisfied with the goods supplied, they can be returned.
Customer  will  be  reimbursed  as  established  by  the  law  in  force.  The  law  (Law  Decree  No.  185/99) establishes a deadline to exercise the right of withdrawal: 14 days from the receipt of the goods.
Making use of this warranty is simple. It is sufficient to follow the following procedures:

• Send an email to sportitalia@sportitaliasrl.it orsend a fax to +39 0543 721481 within 14 days from the receipt of the goods.
  In any case, we recommend contacting us as soon as possible by phone.
  Products must be returned intact, placed in their original packaging with all their parts (including any documentation  and  accessories:  manuals,  cables,  etc)  and  with  proper  external  packaging  carefully sealed.
• Transport costs for returns must be paid by the customer.
• Attention, products  returned  beyond  the  deadline  to  our  warehouse  without  meeting  the  above requirements will not be reimbursed.

To exercise the right of withdrawal, you can also choose one of the following options:

• Replacement of goods
• Reimbursement specify the bank or post office account details: Swift (BIC) code, IBAN code, account holder name and last name. Reimbursement refers to  the price of the product and the cost of first shipment  and  it  will  be  performed  within  30  days  from  receipt  of  the  returned  goods.  The  only expenses paid by the customer are those related to goods return).

Once the goods reach our warehouse they will be inspected to evaluate possible damages or tampering
not caused by transportation.

Goods returned/Returns

Freight  charges  for  goods  returns  are  always  borne  by  the  Customer,  except  in  case  of  returns  of defective  goods  under  warranty  in  which  case  the  delivery  cost  for  replacement  of  the  product  are borne by Sport Italia Srl.

Delivery locations

Sport Italia Srl delivers to all the EU countries.

Carrier used

Costs  are  calculated  according  to  package  weight  and  size  and  final  destination.  These  costs  will  be calculated and shown at the time of order confirmation.
Sport  Italia  Srl  reserves  the  right  to  ship  the  goods  with  the  carrier  it  deems  more  appropriate  for logistics reasons or due to the nature of the goods.

Delivery time and Shipping Procedures

If  the  goods  are  in  stock,  Sport  Italia  srl  reserves  a  business  day  for  packaging  and  fulfilment  of  the necessary administrative tasks. Carrier’s delivery time shall be added to this time.
Remember  that  delivery  times  and  procedures  vary  depending  on  the  carrier  that  will  be  used.
Saturdays, Sundays and bank holidays are not considered in the calculation of the delivery days.

How to Deal with Product Delivery

In  order to  make our  service more  efficient,  pleasecheck the  conditions of  the  packaging  at  delivery time.
If  the  package  is  not  intact,  accept  it  with  reserve,  in  other  words  in  the  delivery  note,  beside  the signature, clearly mark "RECEIVED with RESERVE. Package was damaged".
If the packaging is so seriously damaged that the internal content has been damaged, reject the goods by writing on the delivery note "REJECTED GOODS, damaged package."
In addition, ensure that the quantity of packages is correct.
Any  disputes  must  be  raised  immediately  with  the  carrier,  otherwise  the  products  will  be deemed delivered correctly.
The delivery note or invoice, contained in the special pocket applied outside the package must be kept as a valid document to be used as proof of warranty.

Accepted payments

Sport Italia Srl accepts the following methods of payments:

• Prepaid bank wire transfer (SWIFT)
• Payment via Paypal
• Payment via Credit card

Payments via Bank Wire Transfer

When paying via bank wire transfer, the goods will be sent only after having verified that payment has reached our account.

1. Payments through CASSA DEI RISPARMI DI FORLI’ E DELLA ROMAGNA

• Account’s holder Sport Italia srl
• Swift (BIC) code  IBSPIT2F
• IBAN code IT 59 O 060 1013 2090 7400 0006 568

2. Payments through UNICREDIT BANK

• Account’s holder Sport Italia srl
• Swift (BIC) code  UNCRITB1QN0
• IBAN code IT 11 O 02008 13201 000100911959

The bank wire transfer remark section must indicate: purchase order confirmation received by email as well as the name and last name of the customer who placed the order.
Based on the current banking system, the amount paid via wire transfer is credited on our account in 3 to 5 business days from the date of the bank wire transfer.
Before issuing payment, it is advisable to ensure that goods are available in stock by contacting our Customer Service (+39 0543 720836).
If payment is not received within 8 to 10 days fromthe order date, order will cancelled.
In case of large amounts, Sport Italia Srl reservesthe right to request an advance  as security deposit payable via bank wire transfer.