Warranty and Returns

Warranty

All products offered by  Sport Italia Srl. are covered by a two-year warranty, according to  Law Decree 24/02. The warranty does not cover damages caused by misuse and we will not be held liable for direct or indirect damages, resulting from improper use ofthe products sold by us.
The warranty does not cover vaulting poles and throwing items used for athletics.

Withdrawal right

Sport Italia Srl offers its customers a “Satisfied or Reimbursed” warranty. If the customer is not satisfied with the goods supplied, they can be returned.
Customer  will  be  reimbursed  as  established  by  the  law  in  force.  The  law  (Law  Decree  No.  185/99) establishes a deadline to exercise the right of withdrawal: 14 days from the receipt of the goods.
Making use of this warranty is simple. It is sufficient to follow the following procedures:

  • Send an email to sportitalia@sportitaliasrl.it orsend a fax to +39 0543 721481 within 14 days from the receipt of the goods.
    In any case, we recommend contacting us as soon as possible by phone.
    Products must be returned intact, placed in their original packaging with all their parts (including any documentation  and  accessories:  manuals,  cables,  etc)  and  with  proper  external  packaging  carefully sealed.
  • Transport costs for returns must be paid by the customer.
  • Attention, products  returned  beyond  the  deadline  to  our  warehouse  without  meeting  the  above requirements will not be reimbursed.

To exercise the right of withdrawal, you can also choose one of the following options:

  • Replacement of goods
  • Reimbursement specify the bank or post office account details: Swift (BIC) code, IBAN code, account holder name and last name. Reimbursement refers to  the price of the product and the cost of first shipment  and  it  will  be  performed  within  30  days  from  receipt  of  the  returned  goods.  The  only expenses paid by the customer are those related to goods return).

Once the goods reach our warehouse they will be inspected to evaluate possible damages or tampering
not caused by transportation.

Goods returned/Returns

Freight  charges  for  goods  returns  are  always  borne  by  the  Customer,  except  in  case  of  returns  of defective  goods  under  warranty  in  which  case  the  delivery  cost  for  replacement  of  the  product  are borne by Sport Italia Srl.